We encourage all NWSC members to contact the Director of Operations or the Manager on duty with issues, concerns or problems. They are your first line of contact and will make every effort to respond to the issue with a satisfactory solution.
If a situation occurs where you feel your issue was not handled to your satisfaction, any certificate member may contact the Membership Liaison.
Our Membership Liaisons for the season are Maria Stead and Alicia McAuliffe. They can be reached at firstname.lastname@example.org.
The role of the liaison is to serve as a designated neutral and independent third-party
intermediary in situations involving Northwest Swim Club (NWSC) members (or their
guests) and staff that have not been met to the member’s satisfaction. The liaison’s role is not intended to override decisions made my NWSC management and staff but rather to provide an objective alternative. It is not intended to be a primary course of action but rather one only after regular channels have been followed with a decision that the member finds unsatisfactory. It is expected that, after listening to both sides of the issue, the liaison would mediate the conflict by providing options and/or possibly even make recommendations for changes to policies based on the dispute if necessary.
Ideally the liaison should be member of the NWSC board of directors, but it may
be any other members in good standing who feel they have the appropriate skills
and qualifications for the position. It is a volunteer position with no remuneration or